However, many management teams struggle to figure out
how they can encourage teams to complete more jobs without
compromising quality. This is where field service software
comes into play – with the help of automation, businesses
can enhance their productivity, thereby improving customer
service, boosting their reputation and increasing revenue.
Most field service professionals know automation software
can help them better track appointments, retrieve information
about customers and stay on top of the day’s jobs.
But how exactly can all this make them more productive?
Here are three ways:
1. No more running back and forth
Asking employees to return to the office between jobs is a significant drain
on time they could otherwise be spending in the field serving customers or
getting to jobs more quickly. When teams have to drop by headquarters to
get information on their next assignments, pick up a client’s file or just get
directions to their next appointment, they’re not being nearly as productive as they could be.
When your workers have access to field service software, there’s no need for them
to make multiple stops at the office. Rather, they can get from appointment to
appointment without any additional stops, ensuring they’re helping more
customers and completing as many jobs as possible during each workday.
2. Immediate access to information
Have you ever been assisted by an employee who didn’t know the answers to
your questions and had to call in another staff member for assistance or told
you they’d get back to you at a later date? Chances are, the experience left
you frustrated and even if the issue was resolved that day, it was a time-consuming process.
With field service software, your employees will have all the information
about a job or customer’s history with the company at their fingertips.
Rather than spending time calling someone in the office and waiting for
that person to compile the necessary answers – or being unable to
complete a job until a later date – workers can use a mobile device to gather the data they need.
3. Accuracy and visibility
Details are key in the field service industry. When processes are automated, both
clients and employees have the most accurate information about job quotes,
scheduled appointments and the final payment. This streamlines the workflow
and prevents potentially time-consuming misunderstandings or miscommunication,
allowing field employees to focus on what they do best – highly skilled service jobs.
Automation also allows management teams and back office professionals more visibility
into the field processes, ensuring they know what’s going on and can address any issues
that need additional support as quickly as possible, which benefits both the
customer and company in the long run.
Field service software has a wide range of benefits, and it’s becoming more important
for companies to get onboard with the technology if they want to succeed.
Especially given its ability to enhance productivity, service software is a key
investment for businesses that want to be certain they’re staying ahead of the competition.