We need to be able to proactively manage our customer so they know that we value their business at all times. To aid in this task we have listed 5 cloud based apps that will automate and manage your customer services management.
Zendesk is one of the leading cloud based customer services solution. It offers an easily branded and simple to navigate interface to your customers. You can take customer communication from your website, email, phone, Twitter, Facebook, and cha and turns it into a ticket. You can also create a knowledge base and community forum for customers to find answers to frequently asked questions.
Desk.com incorporates a real-time help desk, Social CRM and customer support in one cloud based package. It has an easy to use interface that facilitates a ticket tracking system, self service center. It can handle mobile or flexi working teams and case management and full social media monitoring. It also integrates with Salesforce.
Freshdesk offers a simple all in one helpdesk and customer service tool.
You can handle all incoming communications in one place with product support, a knowledge base, community forum and self service portal.
Teamsupport is an enterprise level customer support SAAS (Software as a service). Ideal for B2B companies and large organisations offering internal support. The key features include a Customer Portal, Live Chat, Team Collaboration, Advanced Ticket Management and Screen Recording facility to give a visual support or resolution to any issue.
Tracker offers a full suite of customer relationship management solutions both web or cloud based and also software based. Tracker can provide a single interface for managing customer information, prioritizing and escalating cases, documenting case histories, offering solutions, managing tasks and alerts, and monitoring performance.