Best Customer Relationship Management (CRM) Web Based Apps for Small Businesses

Best Customer Relationship Management
 (CRM) Web based Apps for Small Businesses



Effective Customer Relationship management is
essential to your business success, its the best approach
for creating and maintaining relationships with your customers.
We have assembled a list of the best web based CRM Applications for you.
These web based CRM apps ensure you are in control and moreover
these provide you with real-time visibility of how your business is performing.

Perhaps the single most important aspect of these apps
is that they perform several business functions enabling
you streamline your customer relationship management more effectively.

Here is a list of the Apps:

Zoho CRM

Zoho CRM is a web-based CRM application, which gives you a 360-degree view of your sales, marketing, inventory, customer support and more. Additionally, Zoho CRM offers integration with E-mail, MS Office and Outlook and Google Apps. Your data is kept as safe as any bank. At present, Zoho CRM has ~250,000 users and counting.


WORKetc is another web based CRM app for small businesses that includes project management, billing and support which helps to take your small business to the next level. Managing your business with multiple software and web tools can be tiresom. Instantly become more efficient when you switch to WORKetc’s combined Web CRM, Projects, and Billing platform.


FreeAgent is an online accounting tool that puts you in control by taking the jargon out of accounting and giving you real-time visibility of how your business is performing. FreeAgent lets you manage your expenses and invoices, automatically chase payments, import bank statements and explain transactions, submit estimates/proposals, manage expenses and view real-time cash flow. Any changes you make automatically update your accounts, giving you complete visibility of your income and expenses and showing your real-time profit position.


Xero is a web-based accounting software which is very easy to use. Be updated about your business finances and cashflow, create real time reports as well as integrated invoicing for precision management. The accounting application also allows you to import you bank transactions. With Xero you can authorize anyone into your accounts to collaborate on your figures is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. Your first Full-Time Agent is always FREE.


Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk’s elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.


Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. As a leading customer service app it provides a lot of features presented in a simple and ‘super user friendly’ way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.

We hope you find these applications of value
Thanks the TIB Team

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