A Simplified Approach to Shaping Customer Experience with Technology May 28, 2018 Kim Automation, Business IT </p> <h2>A Simplified Approach to Shaping Customer Experience with Technology</h2> <p> When you think of customer experience technology does your mind start spinning? There’s a lot of technology out there, so how do you decipher what will actually help your company? Most of us are familiar with a traditional CRM, but what critical components of your customer program do you need beyond that? There’s a lot of buzzwords being thrown around: digital transformation, machine learning, automation, artificial intelligence, IoT…it’s all so overwhelming! In this workshop we simplify what an ideal technology stack looks like and how you can get it without draining your company of all resources. In this session we’ll give you a completely unbiased view of what the critical components of a customer experience technology program should be. </p> <p> Please support our Sponsors -
