AI Chatbots in Business to Deliver Big Savings
Chatbots are more than a novelty. A well-implemented artificial intelligence (AI) chatbot can be a time- and money-saving technology that also improves customer service. Juniper Research recently predicted that chatbots will save banks and healthcare organizations over $8 billion per year by 2022 compared to an estimated $20 million this year. Key to these savings are AI technologies that are adept at conducting fluent conversations, and in some cases, kicking off automated processes depending on the direction a conversation is going.
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